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Helpful hints to get the bugs fixed faster!

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Helpful hints to get the bugs fixed faster!
mcjarvis
12/01/2008 03:16

It's always frustrating when something doesn't work the way it should so to help us fix the problem and reduce your frustration can you please include the following information with your report?

  • The page you were viewing when the bug occurred
  • What web browser were you using (Internet Explorer 6, Firefox 2, etc)
  • If its a display issue a screen shot is always useful.  See below for instructions on how to take a screen shot.
  • How frequently does it happen?  (Everytime, Fails the first time I visited a page - but worked afterwards, etc)
  • What steps to take to reproduce the problem?

 
How to Take A Screen Shot in Windows
mcjarvis
12/01/2008 03:26

You can easily take a screen shot in Windows using a built in feature of Windows. 

  1. Prepare the screen you want to take a picture of.
    Screen shot of a prepared screen
  2. Hold down the [Alt] key, to the left of the [Space] bar.
  3. Hit the 'Print Screen' of [PrtScn] key (usually in the top right of your keyboard)
  4. Windows has now copied a picture of your screen to the clipboard.
  5. Open up an image editor (MS Paint will work [Start]->[All Programs]->[Accessories]->Paint) but any basic image editor will work.
    How to open Pain in Windows
  6. Paste the clipboard contents into the image editor (usually by holding down [Ctrl] usually to the left of the [Alt] (or Windows Key) and hit [v].  Otherwise, try going to 'Edit -> Paste' in the image editors toolbar).
  7. Save the image as a jpg.
How to upload your screen shot and associate with the bug report
mcjarvis
12/01/2008 11:47

When you want to upload a file or image and make it available to other users:

  • Type some descriptive text such as 'screenshot' and highlight it by clicking to the left of the word you want to turn into a link and dragging the mouse cursor to the right over the word.  The background of the word should turn an alternate colour (grey/blue).
  • Click the 'Insert/Edit Link' icon on the message editor tool bar (it looks like a chain link, it's two icons to the left of the Smiley icon ).
  • In the popup dialog box click the 'Browse Server' button.
  • In the File Browser dialog, click the 'Browse' button in the right hand bottom pane.
  • In the window that opens, select the image you want to upload and click Ok
  • Back at the File Browser window click 'Upload'
  • Wait for the file to be uploaded to the server and then click the on the filename of the uploaded file when it appears in the top most right hand panel.
  • Click 'Ok' in the Add Link window.
  • Your highlighted word should now link to the newly uploaded file.
  • Save your message.
when up dating my contact details
surferles63
12/04/2008 06:00

Hi Clare when tried to update my details it said i should enter a date and also must enter a date in the past . its talking about my date of birth which i entered correctly ,i tried several ways to do this but it kept repeating the request, 18 03 45    18 march 1945  18 03 1945 give it another shilling in the meter or maybe a kick in the digits cheers les the bloke from the smoke.

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